FAQ
Payment at Sean Powell Apparel
🔹 What payment methods do you accept?
We accept PayPal, American Express, Apple Pay, Google Pay, and major credit/debit cards at checkout.
🔹 Is my payment information secure?
Yes! We use secure encryption to protect your payment details, ensuring a safe shopping experience.
🔹 Can I pay in installments?
At the moment, we do not offer installment payments, but we’re exploring options for the future!
🔹 Why was my payment declined?
Check that your card details are correct, your bank allows online transactions, and you have sufficient funds. If issues persist, contact your bank or try another payment method.
🔹 Do you offer refunds for payments?
Yes, refunds are processed based on our refund policy. If eligible, your refund will be returned to the original payment method.
🔹 Do you charge extra fees for payments?
We do not charge extra fees, but your bank may apply international transaction fees if applicable.
Returns & Exchanges at Sean Powell Apparel
🔹 What is your return policy?
We accept returns within [your preferred timeframe, e.g., 14 or 30 days] of receiving your order. Items must be unused, in original condition, and with tags attached.
🔹 How do I start a return?
To initiate a return, please contact our support team with your order number and reason for return. We’ll provide further instructions.
🔹 Do you offer free returns?
Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., wrong or defective item).
🔹 Can I exchange an item?
Yes! If you need a different size or color, contact us to arrange an exchange. Exchanges are subject to availability.
🔹 When will I receive my refund?
Once we receive and inspect your return, refunds will be processed within [your timeframe, e.g., 5-10 business days] to your original payment method.
🔹 What items are non-returnable?
Final sale items, gift cards, and [list any exclusions, e.g., intimate wear, customized items] cannot be returned or exchanged.
How do I make changes to an order I’ve already placed?
🔹The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
When will I receive my order?
🔹Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
What do I do if I never received my order?
🔹Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
What do I do if I received a defective order?
🔹Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
How long does the refund take?
🔹Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.